When placing an order on our site, you may enter the Thank You page with your purchase number. Shortly afterward, you'll get an order confirmation email, which also includes your order number.
To locate the order number for a pending on our website:
①. Log in.
②. Go to the "My Account" page.
③. Scroll down to "Pending Orders".
- CAN I ADD SOMETHING OR CHANGE MY ORDER AFTER PLACING IT?
- If your purchase has not been picked & packaged yet, we will have the ability to accommodate and make the changes.
- MY ORDER IS LATE!
- We're so guilty that your arrangement did not arrive at you by the"approximate ship date" related to your purchase. The"approximate ship date" is the very best estimate concerning a package that will soon arrive.
- We suggest contacting the postal company accountable for delivering the package.
BGL Q&A
- WHAT IS THE CLEANING ABILITY OF THE TOILET BRUSH?
- Hello, our toilet brush uses a dense scouring pad brush head, which is durable in removing dirt and can effectively clean the stubborn stains on the toilet. Guard hygiene every day.
- HOW TO BUY A TOILET PAPER HOLDER STYLE CORRECTLY?
- In general household situations, it is recommended to buy toilet paper boxes. Public toilets or hotel bathrooms are divided into dry and wet areas, and toilet paper is consumed quickly, and toilet paper holders are generally used. In addition, regardless of the location, it is recommended to buy a toilet paper holder (box) with a platform to facilitate the placement of small objects and mobile phones to prevent the mobile phone from falling into the toilet.
- HOW TO USE AND MAINTAIN THE SOAP DISPENSER?
- When using the soap dispenser for the first time, first add clean water to drain the vacuum inside. After adding the soap, the inner bottle and pump head may contain some clean water when the soap dispenser is used for the first time. Everyone has this problem when they use it for the first time, so don't worry, because this is not a quality problem of the product but is left over from the inspection before the product leaves the factory.
SHIPPING
- CAN I CHANGE MY DELIVERY ADDRESS?
- If you simply set your purchase, please email us at laika@chinalaika.com after possible along with your order number, and ask that the shipping address update. Once your order status was processed, we've got a tiny window in that we will produce the shift. Please bear in mind that once an order was set and is still in process, we might not have the capability to update the shipping address.
- CAN I PICK UP MY ORDER?
- We do not offer you in-person pick-ups. All orders are processed and shipped from our contracted 3rd party distribution centers.
- HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
- Unless otherwise instructed in your verification email, all orders have been processed and shipped within 24 hours (excluding vacations and weekends )
- DO YOU SHIP TO P.O. BOXES?
- YES
- HOW DOES FREE SHIPPING WORK
- Free Shipping for all product
- MY PACKAGE HAS BEEN MARKED AS DELIVERED BUT I HAVEN'T RECEIVED. CAN YOU PLEASE RESHIP?
- Unfortunately, that is not something we can solve. If a package was marked as delivered by the postal carrier, we are unable to issue an alternative unless the dispatch is being returned for us. We suggest getting in contact with the postal service right back.
PROMOS AND COUPONS
- DO YOU HAVE ANY PROMOS/DEALS GOING ON?
- Please subscribe, we usually email our deals recently.
- How can I earn coupons?
- You can check our homepage and see the "Rewards" icon on the bottom then click it.
RETURNS
- WHAT IS YOUR RETURN POLICY?
- Please check our return policy here
- WHO PAYS THE SHIPPING RETURN FEES?
- You have to send back the unwelcome product(s) at your expense. We recommend shipping your bit (s) straight via FedEx/UPS not USPS.
- HOW DO I INITIATE A RETURN?
- You can simply send message to our email: laika@chinalaika.com
- WHEN WILL I RECEIVE MY REFUND?
- As soon as we receive your product returned, we will send back money to your original account within 2 business days